Shipment Policy

Exploretrend.shop operates on a dropshipping model, meaning that products are shipped directly from our suppliers to you. Because of this, shipping times, costs, and fulfillment processes can vary depending on the supplier’s location and their policies. By placing an order with us, you agree to the terms laid out in this shipment policy.

1. Order Processing
Orders are processed within 1-3 business days after confirmation of payment. This includes order verification, packaging, and dispatching from the supplier. Processing times may be extended during busy periods, holidays, or due to supplier-specific delays. You will be notified via email when your order has been processed and dispatched.

2. Shipping Methods & Times
Since we work with multiple suppliers worldwide, shipping times can vary depending on the product’s origin and your location. Generally, shipping times are:
– Domestic Orders (within your country): 2-8 business days.
– International Orders: 10-30 business days, depending on the destination country.
Please note that these are estimates, and actual delivery times may be longer due to factors such as customs processing, local postal delays, or unforeseen issues.

3. Shipping Costs
Shipping costs are calculated based on the destination, the supplier, and the size and weight of the product. Some suppliers may offer free shipping, while others may charge a fee. The final shipping cost will be displayed at checkout before you confirm your order.

4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking details, if applicable. Tracking may not always be available for international shipments, especially after the package has left the supplier’s country. In such cases, we recommend checking with local postal services using the provided tracking number.

5. Shipping Delays
While we strive to ensure timely delivery, unforeseen circumstances such as customs delays, extreme weather, or shipping carrier issues may occasionally cause delays. If your shipment is delayed beyond the estimated delivery time, please contact us, and we will work with the supplier to investigate and resolve the issue.

6. Customs Duties & Taxes
For international orders, additional taxes, customs duties, or import fees may apply once the package reaches your country. These charges are determined by your country’s customs policies and are not included in our prices or shipping fees. We recommend checking with your local customs office for more details before placing an order.

7. Damaged, Incorrect, or Missing Items
If you receive an incorrect or damaged item, or if part of your order is missing, please notify us within 7 days of receiving the package. Include photos of the damage or wrong items, and we will work with the supplier to resolve the issue through a replacement, refund, or additional shipment, depending on the situation.

8. Lost or Undelivered Orders
In the case of a lost package, if the tracking indicates non-delivery, we will investigate the issue with the shipping carrier and supplier. If confirmed lost, we will either offer a full refund or resend the product. If the tracking shows the package as delivered but you have not received it, please check with neighbors or your local postal office before reaching out to us.

9. Address Accuracy
Customers are responsible for providing accurate shipping information during checkout. If you notice an error in your shipping address after placing the order, please contact us immediately. If the order has not been processed, we will do our best to update the address. However, if the package is shipped to an incorrect address due to customer error, we cannot be held responsible for delays, lost packages, or additional shipping costs.

10. Responsibility for Shipping
As our store uses a dropshipping model, shipping responsibility, including handling and fulfillment, rests with the third-party supplier. While we facilitate communication and monitor the process, the actual fulfillment, delivery, and potential delays are managed by the dropshipping partner.

11. Contact Information
If you have any questions or concerns about your shipment, please reach out to our customer support team at info@exploretrend.shop or +92 344 430 1200. We are here to assist you and ensure that your shopping experience is smooth and hassle-free.